Abuse: misuse of authority or power over subordinates, or any act that treats others in a harmful or offensive way.
Bullying: repeated behaviour from an individual or group with more power, intentionally causing hurt, harm or exclusion to other individuals who feel helpless to respond.
Discrimination: the intentional act of unfair treatment (distinction, exclusion or preference) of a person based on race, caste, religion, disability, nationality, gender (including gender identity and expression), age, sexual orientation, political beliefs, marital status, or any other characteristic as covered in international standards.
Harassment: unwelcome and uninvited behaviour that is unwanted by the recipient. Harassment demeans, threatens and/or offends the victim, results in a hostile environment and can cause mental or emotional suffering. Harassing behaviour may include, but is not limited to, insults, threats, offensive touching, sexting, offensive language and stalking. The purposes may vary, including racial prejudice, personal malice, solicitation of sexual favours, or merely pleasure from making someone fearful or anxious.
Ombudsperson: the Ombudsperson is an independent and impartial person who is responsible for listening to employee grievances or complaints confidentially, provides them guidance on possible ways of resolving their issues, and if the employee wants to raise the matter with a complaints committee or management of the company, then the Ombudsperson ensures that the management investigates complaints in an impartial manner, attempting to resolve issues without any retaliation.
Sexual harassment: unwelcome sexual advances, obscene remarks or requests for sexual favours, and other verbal, online or physical conduct where:
- submission to such conduct is either an explicit or implicit condition of employment; or
- submission to, or rejection of, such conduct is used as the basis for employment decisions affecting the person involved; or
- such conduct has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile or offensive work environment.